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Albatross Music

Privacy Policy

Effective Date: 16 April 2026

1. Introduction

Albatross Music (“we”, “us”, “our”) is committed to protecting the privacy of all individuals who interact with our music tuition services, including parents, guardians, and their children. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We recognise that children’s privacy requires additional care and protection. We take our obligations seriously when handling personal information about minors and their families.

2. Who We Are

Albatross Music is a music tuition provider operating in Australia. We offer private and school-based music lessons to students of all ages, including children under 18. Our online lesson management platform is located at albatrossmusic.com.au.

For privacy enquiries, please contact us at:

  • Website: albatrossmusic.com.au
  • Email: enquiries@albatrossmusic.com.au
  • Address: Young, NSW, Australia

3. Information We Collect

3.1 Information About Parents and Guardians

When you create an account or enrol a student, we collect:

  • Full name and preferred name
  • Email address and phone number
  • Relationship to student (parent, legal guardian, or other)
  • Best contact method and preferred contact times
  • Account login credentials (password stored in encrypted form)

3.2 Information About Students

We collect the following information about enrolled students:

  • Full legal name and preferred name
  • Date of birth and age
  • School currently attending and school grade
  • The Albatross Music school or studio where lessons are held
  • Instrument(s) of interest
  • Learning goals
  • Emergency contact name and phone number
  • Lesson history, attendance records, and lesson notes
  • Practice log entries

3.3 Financial Information

Lesson credit purchases are processed through WooCommerce and Stripe. We do not store full credit card details. Payment tokenisation and security is handled by Stripe in accordance with PCI-DSS standards.

3.4 Automatically Collected Information

Our website may automatically collect standard technical information including IP addresses, browser type, and pages visited for security and performance purposes.

4. Children’s Privacy

We are committed to protecting the privacy of children. In accordance with Australian law and best practice:

  • We only collect personal information about children under 18 with the knowledge and consent of a parent or legal guardian.
  • A parent or guardian account is required before a student under 18 can be enrolled.
  • Parents and guardians have full access to their child’s lesson notes, practice logs, and booking history through their account.
  • We do not knowingly allow children under 18 to create independent accounts without parental involvement.
  • Lesson notes and progress information are shared only with the enrolled student’s linked parent or guardian.
  • We do not sell, share, or disclose children’s personal information to third parties for marketing purposes.

5. How We Use Your Information

We use personal information to:

  • Manage lesson bookings, credits, and schedules
  • Communicate with parents and guardians about lessons, cancellations, and progress
  • Send lesson notes and practice feedback from the music teacher
  • Process payments for lesson packages
  • Respond to cancellation requests and “can’t make it” notifications
  • Maintain attendance and practice records
  • Improve our services and website
  • Comply with legal obligations

We will not use your personal information for any purpose not described in this policy without your prior consent.

6. Disclosure of Personal Information

We do not sell personal information. We may disclose information to:

  • Our music teacher (Mark Brooker) and relevant Albatross Music staff for lesson delivery purposes
  • Payment processors (Stripe/WooCommerce) for transaction processing
  • IT service providers who support our website, subject to confidentiality obligations
  • Law enforcement or government agencies where required by law

Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in accordance with the APPs.

7. Cross-Border Disclosure

Some of our service providers (such as Stripe for payment processing and our website hosting provider) may store or process data outside Australia. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs or equivalent standards.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Security measures include:

  • Encrypted password storage
  • Secure HTTPS connections on our website
  • Access controls limiting staff access to personal information on a need-to-know basis
  • PCI-DSS compliant payment processing via Stripe

While we strive to protect personal information, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately.

9. Access and Correction

You have the right to access and correct personal information we hold about you or your child. To request access or correction:

  • Log in to your account at albatrossmusic.com.au to update student and contact details directly
  • Contact us at [insert contact email] for requests that cannot be completed through your account

We will respond to access requests within 30 days. In some circumstances we may be unable to provide access (for example, where disclosure would unreasonably affect the privacy of another individual).

10. Data Retention

We retain personal information for as long as it is needed to provide our services and meet our legal obligations. When information is no longer required, we will take reasonable steps to destroy or de-identify it.

Parents may request account deactivation through the dashboard. Following deactivation, we will retain records for a minimum period required by applicable law before deletion.

11. Complaints

If you have a privacy concern or complaint, please contact us first:

  • Email: [insert contact email]
  • We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at albatrossmusic.com.au. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.